Transportation Policy

Last updated: September 30, 2026
Thank you for placing your order! We are committed to providing you with clear and transparent delivery information. Please carefully read the following policies before making a purchase.

1. Processing time
   All orders will be processed and shipped within 1-3 working days after placing the order.
   (Note: Weekends and statutory holidays are not included in the processing time)
2. Logistics timeliness
   After shipment, the estimated delivery time is as follows (for reference only, subject to the actual logistics provider):

USA: Approximately 10-20 working days

Europe: approximately 10-25 working days
Please note: During promotional periods or in the event of force majeure (such as blizzards, customs inspections, etc.), logistics may experience brief delays.

3. Tariffs and taxes
   United States: For orders shipped to various states in the United States, we will charge corresponding sales taxes according to local laws.
   Europe: All European orders are shipped Delivered Duty Paid (DDP). Import duties and VAT are included, with no additional import duties or VAT payable on delivery.
4. Address error
   Please carefully check your shipping address during checkout.
   If the package is returned or lost due to incomplete or incorrect address provided by you, we cannot bear the cost of resending and you will need to pay additional shipping fees for resending. If you find that the address is filled in incorrectly, please contact customer service immediately (within 2 hours after placing the order), and we will do our best to correct it for you. )
5. Query and Support
   You will receive an email notification containing the waybill number after shipping. If your logistics status has not been updated for more than 10 days, or if you have any questions about your order, please feel free to contact us at any time:
   📧 Customer service email: CSR@sitefoxx.com
   💬 Customer service hours: 9:00–22:00 daily (UTC+8)

After-Sales Policy

Returns and exchanges

Customers can apply for a return or exchange within 14 days after receiving the product. The refund will be processed based on the payment method you used.

Please note that items marked as' Final Sale 'cannot be returned/exchanged.

Sales and promotional items are not included and are still subject to our regular return/exchange policy.

Order cancellations

We accept order cancellations before product processing. If you cancel the order at that time, you will receive a full refund.

If the product has already been shipped, we will not be able to cancel the order.

Return/Exchange Conditions

All products must be returned in their original sales condition, without wear, cleaning, or alteration, and all labels must still be attached.

All items must be returned together with the original packaging box.

All items must be returned in one package.

Returns/exchanges must use the same service as the original delivery.

We can only accept returns/exchanges from the country/region where the order was originally shipped, for example, orders shipped to the United States must be returned from the United States

Customized products cannot be returned.

Unfortunately, returns/exchanges are not free (import and shipping costs will be borne by you).

Of course, any defective item can be returned. (Please contact customer service promptly)

If the product shows signs of wear or has been used or altered in its original state, we reserve the right not to accept any returns/exchanges.

If we suggest rejecting your refund/exchange, you will receive a notification; You can choose to send the product back to you at your own expense.

How to return the product or the entire order?

Please contact our customer service team to initiate the return process and provide the following information:

1. Order number 2. Proof of purchase 3. Video or photo of the faulty product

Refunds

If you return the item, your refund will be credited to the original payment method.

Once your package arrives at us, please allow the time required for return or exchange (e.g. 7-14 business days) (depending on peak hours) to process your return. If your return does not meet the listed conditions, the package will be returned to you at your own expense. After your return is accepted, your refund will be issued and you will receive a confirmation email.

We can provide support to you in the following ways

Email: CSR@sitefoxx.com

We will respond to your question within 24 hours

Customer service hours: 9:00–22:00 (UTC+8)