Transportation Policy

Last updated: September 30, 2026
Thank you for placing your order! We are committed to providing you with clear and transparent delivery information. Please carefully read the following policies before making a purchase.

1. Processing time
   All orders will be processed and shipped within 1-3 working days after placing the order.
   (Note: Weekends and statutory holidays are not included in the processing time)
2. Logistics timeliness
   After shipment, the estimated delivery time is as follows (for reference only, subject to the actual logistics provider):

USA: Approximately 10-20 working days

Europe: approximately 10-25 working days
Please note: During promotional periods or in the event of force majeure (such as blizzards, customs inspections, etc.), logistics may experience brief delays.

3. Tariffs and taxes
   United States: For orders shipped to various states in the United States, we will charge corresponding sales taxes according to local laws.
   Europe: All European orders are shipped Delivered Duty Paid (DDP). Import duties and VAT are included, with no additional import duties or VAT payable on delivery.
4. Address error
   Please carefully check your shipping address during checkout.
   If the package is returned or lost due to incomplete or incorrect address provided by you, we cannot bear the cost of resending and you will need to pay additional shipping fees for resending. If you find that the address is filled in incorrectly, please contact customer service immediately (within 2 hours after placing the order), and we will do our best to correct it for you. )
5. Query and Support
   You will receive an email notification containing the waybill number after shipping. If your logistics status has not been updated for more than 10 days, or if you have any questions about your order, please feel free to contact us at any time:
   📧 Customer service email: CSR@sitefoxx.com
   💬 Customer service hours: 9:00–22:00 daily (UTC+8)